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World Class

Salesforce.com Services

Sales Cloud Implementations

Let us help you get the most out of Salesforce.com Sales Cloud. We know the sales environment and how process, technology and information mobility must come together to ensure that the demands of your sales organizations must be met.

  • Quickstarts to get you going
  • Lead and Opportunity Management
  • Salesforce Mobile for the mobile workforce
  • Management Reporting and Dashboard Setup
  • Quote and Proposal Setup
  • Live Sales Cloud Training for Sales Teams

Through interactive consultations and through a thorough planning, development and implementation process our professionals ensure that your business needs are met and that your Salesforce.com CRM is ready to use by your world class Sales Teams.

Service Cloud
Implementations

Let us help you get the most out of Salesforce.com Service Cloud. We know that great customer service is the soul of all great organizations. We bring process, technology and information mobility together to ensure that the demands of your customer service and field service teams are met so you can make your customers happy.

  • Quickstarts to get you going
  • Case Managing and Trouble Ticketing
  • Workorder and Service Ticket Management
  • Routing, Scheduling and Field Service
  • Salesforce Mobile for the mobile workforce
  • Management Reporting and Dashboard Setup
  • Live Service Cloud Training

Through interactive consultations and with a thorough planning, development and implementation process our professionals ensure that your business needs are met and that your Salesforce.com CRM is ready to use by your world class service teams.

Marketing Cloud
Implementations

In this day and age, every company has to be a media company. With online Ads, blogs, PR campaigns, print, radio, digital radio, connected TV, display Ads and may more channels of marketing and advertising one needs a central console to run those head turning campaigns. That’s where FieldTeam360 can help. We take you beyond the mechanics of these marketing & PR tools to help you leverage the cloud to gain customer insight and voice effective messaging. Learn how to use the cloud to reach your audience, nurture leads, and build relationships.
  • Setup of the Salesforce Email Studio
  • Setup of the Salesforce Mobile Studio
  • Setup of the Salesforce Advertising Studio
  • Setup of the Salesforce Journey Builder
  • Setup of the Salesforce Audience Studio
  • On Site or Remote Training

App Cloud Services

Build custom apps specific to your business, connect multiple systems to unified platforms and integrate with third-party apps via APIs.

Analytics Services

Make data-driven decisions to guide your business and get clear visualizations that turn the most complex data into easily digestible snapshots. Organize the metrics you access frequently into simple, customizable dashboards. With AI that’s easy to use and understand, you have business-driving analytical insights at your fingertips.

Training and Knowledge
Services

Maximize the value of your salesforce investment, learn to effectively use the applications to improve overall business productivity.

Our Work

Our Salesforce.com AppExchange App Prospector For Salesforce.com
Turn Inside Sales Teams into Super Closers!
To get your team dialing more, you need to streamline everything they do that isn’t dialing. Nothing is more streamlined than Prospector, which puts everything on one screen. This all-in-one approach not only increases calls per day by more than 30%, but it provides fine-grain detail about salesperson performance. Prospector gives you the measurements you need to manage effectively, and gives them speed they need to succeed.
Software Highlights
  • High-Velocity Prospecting
    Proven to increase the number of daily outbound calls and emails to prospects when compared to traditional inside sales software.
  • Supercharges Sales Team Productivity
    Shortcuts for logging calls and sending mass emails will reduce data entry time by 40 percent or more, which makes Salesforce.com truly useful for sales teams.
  • The Ultimate Sales Cadence App
    Improves the adherence to the sales process by sales team members while reducing administrative overhead.
  • Built on Salesforce.com with an Integrated Dialer
    Transform Sales Cloud into a high-velocity inside sales tool with a VoIP-compatible dialer measurements you need to manage effectively, and gives them speed they need to succeed.
What it Does
  • Easily track prospecting status, close ratios, and sales velocity with powerful analytics built into your CRM dashboard.
  • The built-in analytics tool breaks down call and email statistics by rep, and displays their activity trends over days and weeks.
  • Prospector’s inclusive interface allows you to do everything from one smart screen so you can reach more prospects and close more deals than ever before.

Featured on Salesforce appexchange here

Features
  • Dynamic Call Lists
  • Integrated Dialing
  • Modern Design
  • Salesforce.com Plug-in
  • Schedule Followups
  • Powerful Analytics
Make more sales calls... and money

10x more information displayed on screen

400% more calls made per day

4x more deal-closing potential

40% less time spent entering data

Get A Free Estimate

At Forsyth Software, we specialize in Salesforce.com CRM services, mobile apps development and data integration services. We recognize that every customer has unique business challenges and we work hand in hand to overcome those challenges with them. We provide services in the following areas –

General Software Support : We work with IT and Operational teams to support, maintain and enhance IT applications like Salesforce, Monday.com, Zoho, Workday, ERP System as well as custom applications developed using PHP, DotNet, Java and a host of other technologies.

Salesforce Implementations : Forsyth Software can set up and implement various Salesforce.com Clouds like the Sales Cloud, Service Cloud, Marketing Cloud, CPQ, Analytics, Tableau for your sales and support teams. Call us today to get a demonstration of Salesforce to see if it fits your needs.

Mobile Apps Development : We provide support, maintenance and enhancement services for Android and iOS mobile Apps as well as mobile web apps.

Data Integration Services: Our team can help integrate software systems using point to point or centralized data connectors, using tools like Mulesoft, Dell Boomi, JitterBit and SSIS. If you would like to connect and transact data between systems then contact us to get an analysis done.

Contact Forsyth Software at (866) 876 0227 or [email protected] to discuss your specific needs and get a free estimate.

Success Stories

The Business Challenge: TelPlus a managed services company based out of Atlanta was looking for a new vendor to take over it’s Salesforce.com CRM and help improve it’s performance. The original implementation of Salesforce.com were not completely successful, TelPlus was looking for a trusted partner to work collaboratively on improving the performance, usability and adoption of both Salesforce applications within their call center.

Our Approach: The Forsyth Software Services team worked with the internal IT and business groups, shadowing call center agents and back office users or Salesforce.com. They Proposed a three step approach to improving usability and increasing adoption through simplification of the call center applications. would become and integral part of their operations infrastructure

The Outcome: The solution implementation resulted in a three-fold increase in adoption of Salesforce.com along with improved customer retention and customer satisfaction scores for TelPlus.

The Business Challenge: The original purpose for DAIKIN needing the services of Forsyth Software Services was to help with a Salesforce.com training seminar. With time this transformed into management providing insights into the challenges faced with professional services project management tracking and project accounting.

Our Approach: Forsyth Software Services identified and implemented the AgilePMO salesforce.com based PSA solution which includes all aspects of project tracking like task tracking, project team member tracking, scheduling, time tracking and project accounting.

The Outcome: The solution implementation resulted in a three-fold increase in adoption of Salesforce.com an overall increase in revenue tracking and project billing since a lot of the tasks that were previously accomplished via complex excel were automated within Salesforce.com.

Customer Testimonials

"We were able to speed up product and design and delivery while reducing our costs. Forsyth Software has been hands down the best vendor decision my team has made."

Mark S.

"They have high-quality resources who are willing to go the extra mile to provide value in development."

Tim R.

“Working with this company has been one of the best decisions that we have made. Our call handling times have gone down with the automation built by Forsyth Software."

Robert F.